CLIENT TESTIMONIALS

Spitzer Roche Real Estate (LIVE)

After interviewing three local brokerage firms, we chose the Villa's team of Shana Spitzer and Laura Roche to sell our home. In addition to their professional presentation and demeanor, they had a commanding knowledge of both Newport Coast and including our St. Laurent community. They were able to offer tremendous advice towards preparing our house for sale and were hands on in this process to make our home attractive to buyers. We were truly impressed with the quality of photography and video their team produced and the successful open house they conducted. Within only 4 days of listing our house with Shana and Laura, we received a full price offer as well as a backup offer. After we accepted the offer, Shana and Laura made sure all the details of getting the sale through escrow were handled professionally and allowed us to close the deal in just 30 days. Needless to say, we highly recommend using Shana and Laura to list your home or for representation in real estate transaction.

J. Hardy & I. Hardy

I’m happy to recommend Shana Spitzer and Laura Roche of Villa Real Estate. As my Listing Agents, I had total confidence in Shana and Laura’s representation. After taking my Newport Beach home off the market the prior year due to disappointing sales activity I decided to relist, this time with Shana and Laura. They immediately began showing my property to qualified buyers. Within a matter of weeks I began receiving multiple offers and within a few months the house was sold. I could not have been more pleased. Throughout the process I appreciated Shana and Laura’s professionalism and no-nonsense approach in the sale of my home.

R Radomski

When I gave the criteria of what I was looking for in a home, Shana and Laura listened and brought me everything I asked for. Their knowledge of the local inventory, relationships with other agents and determined nature led them to find me the perfect home. Shana and Laura made the buying process seamless from start to finish. I will absolutely recommend them for real estate transactions to my friends and family.

C Godber

My wife and I recently decided to sell our home and we contacted Laura and Shana they knew the local property market better than most. We were moving to the Bay Area and were looking to sell our house quickly but for market price. They were quick to respond to our request to meet. It was obvious within minutes they had already done a lot of research so we knew immediately what we could expect to sell our house for and laid out a proposal that was easy to understand and extremely professional. Once the process started, they produced a schedule outlining timing for all aspects of the sale process from advertising material, staging options and things that needed attention to maximize buyer appeal. We never felt pressured but they were always there to keep us on track and ensure we got the outcome in the time frame we wanted. Laura and Shana were refreshingly honest in their critique and recommendations. Nothing was too difficult and they were always available. Being on top of the local market, they were aware of a buyer who was looking to buy into our community. They showed them the house before it was listed and within 24 hours, we’d sold the house and we secured a price above asking! We couldn’t be happier with the way in which they approached and handled the entire process. Laura and Shana are professional, honest and above all, client focused. We would not think of using another agents in Orange County and would recommend their services unequivocally.

Drew Spitteler and Karen Smith

Laura Roche and Shana Spitzer were everything and more than I expected. During the interview process they came prepared with a personalized marketing package expressly designed from Villa Real Estate, for our house. I was over the top impressed, as first impressions say the most. They made me feel as though I was their family member, and I always felt comfortable speaking with them. They have the background and knowledge that exudes success and great confidence in their abilities to sell our home. Laura and Shana are the best realtors I have ever dealt with by far. They are professional, knowledgeable, great negotiators, with a design sense that matches no other to sell our home. Laura and Shana answered any and all of my questions promptly. Laura and Shana took care of every detail, and they went well above and beyond all expectations. They made selling our home very easy, connecting me to Key Escrow, who also were phenomenal. I probably would not have done it without their assistance and expertise! Extremely service-oriented, Laura and Shana were attentive even after the sale, and we are now lifelong friends. Laura Roche and Shana Spitzer make a great team, and are extremely pleasant to deal with. They are specialists in their field, serve in their community, and have great knowledge on what is important to potential buyers. They worked extremely hard to make everything as smooth as possible. Highly recommended.

Terry J

I highly recommend Laura and Shana to sell your home. Their personal service, market knowledge and professionalism during the sales process were unsurpassed. Laura and Shana sold our home for a record high sales price for our neighborhood and worked tirelessly to ensure every detail was completed.

E Weinman

We recently had the privilege of listing and selling our home in Newport Coast with Laura and Shana. We planned to interview a few agents, but once we met with Laura and Shana we knew we didn’t need to look any further. They made what could have been a stressful process run seamlessly! They handled the selling of our home with the utmost professionalism, including their attention to detail, promptness and always being available to answer our questions. Their vast amount of experience was evident when our home sold quickly and for top dollar! We highly recommend this amazing team!

Kyle & Joy Kring

Working with Laura and Shana was one of the most professional, efficient, and personable experiences. Laura and Shana understand the intricacies of the marketplace, the importance of marketing, and pay close attention to the nuances and personal needs that come with selling your own home. They go above and beyond any expectations and their attention to details is impressive. We have worked in the Real Estate industry for the last 25 years and understand the importance of choosing a reliable agent and couldn’t give Laura and Shana a higher recommendation.

Lisa and Dan Kassel

Working with Shana and Laura was a real pleasure as they helped me buy my dream home on the ocean. They are honest, professional and are tireless in their efforts. They did a great job negotiating on my behalf and I always felt like they had my best interests in mind. Their expert knowledge of the local market helped me work through potential loan issues and saved the transaction. I would highly recommend them to anyone and recently listed another home for sale with them.

M Hulme

After helping me buy my dream home on the ocean, I knew that I would list my Peninsula Point home for sale with Shana and Laura. I'm so glad that I did! My timeframe for a sale to complete my reverse exchange was during a slow time in the market but through their tireless efforts we made the sale on the last day of the deadline. I was very impressed with their knowledge and marketing efforts, making my home look great in the video, online sites and brochure. I know that they cared deeply about finding my buyer. There are other good agents but I think the way that Shana and Laura always represented my best interest and were so personally invested, they have set themselves apart. I would highly recommend Shana and Laura to anyone on either the buy side or the sale side.

M Hulme

Laura and Shana are very knowledgeable, professional, and detail oriented. I wouldn’t hesitate to use them again if selling another home and highly recommend them!

P English

Thank you Shana and Laura for successfully selling my home and finding me a perfect new one. Your professionalism, attention to detail, assistance with staging, extensive marketing outreach, knowledge of the market place was immeasurable when it came to the home selling process. There is no one else I would rather work with when it comes to real estate. I truly appreciate your hard work that went above and beyond what any seller or buyer would ask for.

R Healy

We highly recommend Shana and Laura to anyone buying or selling their home. They far exceeded our expectations in every way. Both Shana and Laura are incredibly professional, hardworking, trustworthy and knowledgeable regarding all aspects of the real estate market. From the beginning, they provided personal attention with regular updates on both of our challenging and complex transactions. We are truly grateful for their tireless effort and dedication to getting our home sold and simultaneously, helping us purchase our new home.

Patrick and Denise Daniels

Shana was our real estate agent during the purchase of our home in Newport Beach. We were moving from out of state and she came highly recommended from a coworker. Shana showed us all of the different areas in Newport Beach, CDM and Newport Coast, discussing the very different cultures that reside in each. We ended up purchasing a fixer upper in a neighborhood she highly recommended and we realize now she was spot on in her assessment. The fixer upper is now a completely renovated home in a neighborhood we love. One other note, the closing of the deal was just the beginning of our relationship with Shana. She has made countless recommendations and they've all been top notch. She always makes time for you and is helpful long after her commission is paid.

Andrews

I have worked with Laura Roche in three real estate transactions. Her follow-thru is impeccable and she is very professional with her approach. Laura's market knowledge reflected in pricing the house so it would not sit on the market long. Laura is a first class realtor.

J Maldonado

A colleague of mine highly recommended that I use Shana as my real estate agent. I live out of the area and was in search of a beach front home in Orange County. Upon this recommendation I hired Shana as my agent. I became very impressed with her knowledge of the various neighborhoods in Orange County, her ability to understand my needs and her vast resources above and beyond the average agent. Her professionalism along with her knowledge in the field of real estate, coupled with her expertise in interior design lent itself perfectly to qualifications that I was looking for in an agent. Once she spent time to understand my criteria and not finding what she knew I wanted on the market for sale, she went searching to find me an incredible beach front home in Laguna Beach that was not even listed. She also helped give me the vision to design and remodel the home. Shana definitely exceeded my expectations and I would recommend her with the highest confidence.

D Sporn

We wanted to briefly share our experience listing our home with Laura Roche from Coldwell Banker. Though we've known Laura as a friend and neighbor for years, we had not had the opportunity to work with her. Admittedly, we had concerns about listing with a friend. That being said, Laura exceeded our expectations in every way possible. She walked us through each step the home selling process and was always responsive to our phone calls, tests, and emails. She is extremely professional and has a true sense of the real estate market, as well as the needs of buyers and sellers. Not only did Laura help us sell our home in just a few short days, we received more than our asking price. We cannot recommend Laura highly enough and would undoubtedly use her again for future real estate transactions.

John and Amy Schroder

Shana is amazing to work with! She intimately knows the market and is respected by other agents. Once we focused on an area we were interested in, Shana brought us several properties to look at before they were even listed. We live out of state and Shana often did video tours of prospective properties for us so we wouldn't have to make an unnecessary trip. The negotiation and sales process went smoothly. I would highly recommend Shana to be your realtor!

S Tymins

Laura Roche handled our purchase with the utmost professionalism and attention to detail. In a very fast paced transaction, she was always readily available and handled all the details quickly and efficiently. She is truly five-star service that I would highly recommend and use again for future transactions.

John S

Shana was a wonderful find. Professional, diligent and prompt. She was on the job every minute. I felt like she was my private agent. Elegant, warm and kind. Most of all, she got the job done! Great experience. She sold me an income property and then turned around and leased it within the first hour. In fact, I was disappointed to not talk to her every day when our business was concluded. How many people can say that about a real estate agent? Few... Highly recommended.

J Baia

I have worked with Laura on multiple property transactions both buying and selling. Her negotiating and communication skills allowed me to maximize the sale of my home and purchase my dream home. She was always willing to go above and beyond my expectations to ensure each transaction went as smoothly as possible.

Lynn S

I highly recommend Shana Spitzer. Her level of professionalism is unparalleled and her attention to detail was impeccable. Shana works hard to meet all of her clients needs!

K Haugh

Having relocated many times over the past 20 years we have worked with many realtors. However, none have ever come close to providing the expertise and dedication we received working with Laura. She far exceeded our expectations. Hiring Laura to sell our home was one of the best decisions we made. She is an exceptional individual and business professional. She is honest, hardworking, and extremely knowledgeable of the real estate market. She provided us a high level of service throughout the home selling process. Her vast experience with dealing with other agents, inspectors, lenders and buyers was evident in the valuable advice she gave us. We will absolutely recommend and use her in the future.

Mark and Kate Waite

I had been looking for property for over a year. I had specific criteria: Ocean view, potential to remodel, & be in my budget. After an exhausting search and getting nowhere, I called Shana. In just 3 weeks I was in escrow with the perfect house, perfect location, and perfect price! Shana instinctively knew exactly was I was looking for. Her knowledge of architecture and interior design were the perfect fit for me. She was extremely professional, easy to work with, and quick to respond to any question or concern. I absolutely recommend her to anyone buying or selling property. My house is currently under construction & me and my two teenagers are thrilled!

M Murtaugh

Laura Roche is an exceptional real estate agent, and we loved working with her! She knows Orange County and its many communities very well (we were looking primarily in Newport Beach and Irvine), and she offered valuable insight into things like communities' histories', family-friendly appeal, past growth, and potential for future growth and appreciation. Laura was always responsive and attentive to our requests and questions, and she flexibly scheduled showings around our calendar constraints (we were living in Los Angeles at the time and have a young baby, so our windows of available time were narrow and unpredictable). She got to know us and our preferences very quickly, and as we refined what we liked and were looking for as we saw homes, she listened and took our comments into consideration in finding additional homes to recommend. Laura has a very personal touch and a strong ability to quickly understand your tastes; every home she showed us had some appeal to us (she never wasted our time). When we found the right home and got into the offer/negotiation, escrow, and closing stages of the home-buying process, Laura continued to excel. She offered valuable insight during the offer/negotiation process, helping us make wise offers and counter-offers to get the best price without risking losing the house. She was also very helpful as we navigated through escrow, offering valuable guidance, insight, and answers to our questions. We wholeheartedly recommend Laura. She is an expert and provided exceptional service, guidance, and support throughout our home-buying experience. We absolutely love our new home, and it's all thanks to Laura!

Beau and Jess

My husband and I recently moved from another state and as you can imagine, finding a home quickly and buying in a new state can be a little overwhelming. A friend mentioned Shana to us and she was a Godsend! Not only did she help us find the home we were looking for but she helped us find the many reliable people one needs to help us with every aspect of our move. She was knowledgeable about the area and the many confusing aspects of purchasing property in CA. She walked us through it all with skill and patience and more than once "talked me down off the wire". Moving is tough and Shana helped us in every way. I enthusiastically recommend her to anyone.

P Brown

Shana is a very professional and capable Real Estate Agent. She knows her local market and has access to many buyers in all price ranges and locations. The key to a good quick sale is a good network of potential buyers and Shana has a great network in place.

N Dean

Shana did a fantastic job and I would recommend her highly. She had my best interest at heart at all times. I was selling a wonderful but modern house that needed a special buyer and she found it and did a great job on the sales price and closing.

P Fleming

"Laura is an excellent professional with great knowledge of the local market and definitively someone you can trust. After 8 months unsuccessfully looking for a house in the Newport Beach area, I met Laura. She immediately learnt what I was looking for. Though it wasn't easy, she was always positive about finding the right house at the right price. Her knowledge of the local market was critical to help identify the communities that could be a good fit. During the process, she was always on my side helping me to make the right decisions. Once we found the house, she was very professional to get the deal closed, bringing market references and vendor's estimates to support our offers. Additionally, she was very helpful with all the administrative and legal work till the closing. Always on top of everything and keeping me informed. I always will be grateful to Laura because I know I couldn't have got this house without her."

A Baena